Privacy Policy

Effective Date: 09 June 2025
Company: Bolkvest Security
Location: Winelands and Boland District, Western Cape, South Africa

1. Introduction

Bolkvest Security is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with South African privacy laws, including POPIA (Protection of Personal Information Act).

By using our services or visiting our website, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect and process the following types of personal information:

Contact Information: Full name, email address, phone number, and physical address.
Security Service Details: Information about your property, alarm systems, surveillance preferences, and other service-related data.
Device/Technical Data: IP address, browser type, and usage statistics when accessing our website.
Communication Records: Emails, phone calls, or other messages between you and Bolkvest Security.

3. How We Use Your Information

We use your personal data to:

Provide and manage our security services.
Respond to your inquiries and service requests.
Improve service quality and support.
Process payments and maintain transaction records.
Send important updates or promotional offers (you may opt out).
Comply with legal and regulatory obligations.

4. Information Sharing

We do not sell or rent your personal information. We may share it with:

Licensed subcontractors or affiliates who help fulfill your services.
Law enforcement, when legally required.
Payment processors or IT providers under confidentiality agreements.

5. Data Security

We use appropriate technical and organizational security measures to protect your data, including encryption, secure servers, and restricted access protocols.

6. Your Rights

You have the right to:

Access or correct your personal data.
Request deletion or restriction of use.
Withdraw consent for data processing.
Lodge a complaint with the Information Regulator (South Africa).

To exercise these rights, contact us at:
Email:office@bolkvest.com
Phone: +27 21 488 9990

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated revision date.

9. Contact Us

For questions regarding this privacy policy, contact:
Bolkvest Security
C/O Hermon and Oakdene Road, Wellington, South Africa, 7655
📧 Email:office@bolkvest.com